Blox - Zonal Head

Responsibilities of Zonal Head :

- Manage overall customer experience, portfolio management, portfolio sale, retention management, monthly sales and drive the targets for 4-5 RM Leads and 60-75 RMs for a designated zone (Western, Navi Mumbai, Thane, KDMC, Outstation and NRI)

- Responsible for month-on-month growth on online gross transaction numbers, value and active project management with pool of RMs

- Responsible for devising and drive the AOP for the vertical

- Responsible for increasing the efficiency on the lead germination to realization of net income month-on-month

- Responsible for managing the entire customer's tertiary need journey, helping in providing/adding the right match basis the customer's need

- Responsible for increasing the Market and wallet share Month on Month

- Responsible for effective resolution management and escalation handling for the designated cluster

- Responsible for strategies around performance evaluation, sale incentive realization for the team

Qualifications / Experience / Skills:

- Minimum Graduate, MBA preferred

- Minimum 7+ years of experience in sales

- Minimum 5+ years of experience in team handling

- Minimum 3+ years of experience in real estate retail sales

- Knowledge of the real estate industry and current market trends

- Presentable and good communication skills in English, Hindi, and Marathi

- Experience in the lead cycle management including lead nurturing and lead reactivation will be a big advantage

- Experience in the concierge customer service, healthcare, or hospitality industry will be an added advantage

- Dedication to customer satisfaction and an enthusiasm to work with an emphasis on detail and follow-through as required

- Excellent leadership and communication skills

- Familiar with matrix organization

- Strong people/organization coaching and development skills

- Data analysis and reporting skills

- Tech Savvy, interested in adapting to new technologies

- Travelling flexibility must - Will have to keep shuttling across multiple projects for effective revenue generation

- Should have flair for direct selling and face to face interactions

- Good negotiation skills for selling

- Self-motivated with a strong work ethic and a drive to succeed

- Proficiency in using customer relationship management (CRM) software is an advantage