BlackBuck - Manager - Operations

Key Job Purpose: Deliver superlative customer experience through smooth order execution lifecycle

Key Tasks/Responsibilities

- Responsible for day to day ground fulfillment operations across various customers in the assigned geography and ensure delivery of superior customer service, thereby establishing BlackBuck as the partner of choice for customers

- Develop a consistent and high-quality supply partner network in the specific geography for various customer requirements of lane and truck type for driving a profitable placement of trucks against regular business orders

- Manage the complete life-cycle of supply partner acquisition, onboarding, regular service, and retention to drive higher margins and customer serviceability for BlackBuck

- Proactive customer communication by sharing continuous update reports, troubleshooting operational issues and building an excellent working relationship with customer POCs in the specific region

- Driving smooth operations and efficiencies through cross-functional collaboration with business development, supply, and central operations team for real-time resolution of customer issues arising from ground fulfillment

- Build an energized and productive procurement and fulfillment team in the region