Build and lead a highly engaged team to increase the revenue share of existing fleet owners through multi-category offering Revenue growth: - Increase revenue base - Drive the team for scaling up revenue and increase Multi-category cross-sell of the existing customer base through outbound calling" - Customer Retention - Executing loyalty plans for existing customers and achieve 100% customer stickiness through the team - Issue Resolution/ Escalations - Manage and solve escalations adhering to quality and premium solutioning Team Management: 1. Target Allocation - Assign appropriate target to the team members on a monthly basis 2. Target Achievement - Publish productivity metrics dashboard and reports to build a high performing team and meet targets 3. Metric Identification - Identify Critical To Performance and Critical To Quality parameters 4. Identify the performance gaps and work jointly with the team to improve performance 5. Hire right candidates, develop, motivate, retain and Coach the team through reviews, measure Call quality, improvising sales pitch, identify service gaps and share feedback to improve customer service excellence" Process improvement : - Identify gaps/ possible improvements in processes &amp; recommend solutions to address the same" MIS Reports: - Publish productivity report of the team - Prepare dialer reports

Bangalore

BlackBuck - Associate Manager - Tele/Inside Sales 

BlackBuck - Associate Manager - Tele/Inside Sales  ,Job Description for BlackBuck - Associate Manager - Tele/Inside Sales  in BlackBuck in  Bangalore for (6-8) years of experience. Apply Now!

Job Description for BlackBuck - Associate Manager - Tele/Inside Sales  in BlackBuck in  Bangalore for (6-8) years of experience. Apply Now!