Black Box - Director - Operations - Products Division

Summary:

- The Director of Operations organizes and oversees all aspects of the daily operations for Black Box's products division in India.

- The area of responsibility for this role is very wide and thus requires thorough knowledge of various operational business aspects.

- The Director of Operations must be competent and able to plan many different kinds of operational activities.

- With a philosophy of "Think Globally, Act Locally," the Director of Operations must be an excellent people leader who can discover the most efficient ways to run the business.

- Description for Internal Candidates

Job Responsibilities: SAP HANA / Advanced excel / tableau reporting - Manufacturing compliances

- Align, synchronize and manage Global Operational processes with cross-functional team members in India and around the world, many of whom are in different time zones.

- Manage on-boarding and on-going Operations with India-based Electronics Manufacturing Services (EMS), Contract Manufacturers (CMs) and other electronic product suppliers.

- Provide in-country support in activities initated by the Sales and Sales Operations teams.

- Negotiates contractual agreements related to the set-up of electronics manufacturing in India, utilizing EMS and CMs, in partnership with local suppliers.

- Identify, Engage and Negotiate with new Supplier, EMS and CMs.

- Coordinate with Global Procurement team.

- Coordinate with Global Quality team.

- Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements.

- Review financial information and adjust operational budgets to promote profitability.

- Revise and/or formulate policies and promote their implementation.

- Manage relationships/agreements with external partners/vendors.

- Drive cost-out initiatives within India supply-base.

- Serve as an escalation point for issues regarding product or service delivery.

- Evaluate overall performance by gathering, analyzing and interpreting data and metrics.

- Ensure that the company runs with legality and conformity to established regulations.

Skills, Knowledge, Abilities :

- Excellent organizational, project management, and leadership abilities

- Outstanding communication and people skills

- Knowledge of India industry legal rules and guidelines

- In-depth knowledge of diverse business functions and principles (e. g. supply chain, finance, etc. )

- Working knowledge of data analysis and performance/operation metrics

- Familiarity with MS Office and SAP (S4/Hana)

- Working knowledge of ISO 9001:2015 and Quality Management Systems.

Qualifications:

- Degree in business administration or electronics engineering. Advanced degree will be a plus

- Minimum 5 years experience managing Electronics Manufacturing Services (EMS), Contract Manufacturers (CMs) and other electronic product suppliers.

- Project Management Professional (PMP) certification (or similar credential) strongly desired.

Supervisory Responsibility:

Will directly and indirectly lead other team members within the Operations department.