Posted By
Hemalatha M
AVP - Operations and Leadership Hiring at Golden Opportunities Pvt Ltd
Last Login: 27 July 2023
2530
JOB VIEWS
97
APPLICATIONS
30
RECRUITER ACTIONS
Posted in
BPO
Job Code
553371
Black Belt - Telecom Process Excellence
Core Responsibilities :
1 Driving BVA and productivity targets
2 Conducting Six Sigma GB and Lean trainings
3 Mentoring Six Sigma, lean and other process improvement projects aligned Telecom Domain / operations
4 Driving Process Automation
5 Conducting SLA baselining and benchmarking, capacity planning, risk analysis during transition
6 Monitoring of SLAs
7 Ensuring defect free delivery and zero operational losses
8 Proactively managing accounts risks related to quality, productivity and delivery
9 Responding to RFI and RFPs
10 Supporting implementation of CMMi practices
Desired Skills :
- Analytical Ability Problem solving skills Project Management Excellent communication and interpersonal skills
- Strong change management and Leadership skills
Qualification :
- Graduate / Post Graduate in any of the following discipline: Commerce / Science / Engineering
- MBA will be Preferred
- Six Sigma Black belt certified from reputed institutes like ASQ ISI etc.
Experience
- 10 to 12 years with minimum 8 years in Process improvement and should have worked in Continuous improvement roles catering to Telecom BPO Operations.
- Exposure to BPS industry preferred
- Exposure to Finance and Accounting processes preferred
- Consulting experience will be added advantage
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Posted By
Hemalatha M
AVP - Operations and Leadership Hiring at Golden Opportunities Pvt Ltd
Last Login: 27 July 2023
2530
JOB VIEWS
97
APPLICATIONS
30
RECRUITER ACTIONS
Posted in
BPO
Job Code
553371