HR at BKC Mall Management Private Limited
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BKC Mall Management - Response Lead - Social Media (3-10 yrs)
- Create a process that will monitor social channels, for consumer complaints, sentiment, questions, and inquiries. Provide timely, sincere and compelling solutions/feedback to resolve issues, and engage the consumers.
- Develop a process to rapidly share inquiries and complaints with the relevant functions, and ensure timely and effective follow-through & response. SLA/SOP
- Monitor competitive presences and perceptions across social channels.
- Identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues.
- Partner with Content lead and marketing team to leverage company on social media, to address customer issues, and turn every customer interaction into a positive experience that will lead to future sales..