jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
16/01 Mamta Khurana
HR at BKC Mall Management Private Limited

Views:273 Applications:75 Rec. Actions:Recruiter Actions:0

BKC Mall Management - Response Lead - Social Media (3-10 yrs)

Mumbai Job Code: 882483

- Create a process that will monitor social channels, for consumer complaints, sentiment, questions, and inquiries. Provide timely, sincere and compelling solutions/feedback to resolve issues, and engage the consumers.

- Develop a process to rapidly share inquiries and complaints with the relevant functions, and ensure timely and effective follow-through & response. SLA/SOP

- Monitor competitive presences and perceptions across social channels.

- Identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues.

- Partner with Content lead and marketing team to leverage company on social media, to address customer issues, and turn every customer interaction into a positive experience that will lead to future sales..

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights (Read more)
  • Follow-up
    (Read more)
Something suspicious? Report this job posting.