Bizongo's Customer Success Team is the fulcrum that provides multi-focal support to enable the global reach of our supply chain solutions. The team focuses on leading the Post Sales efforts to ensure the end-to-end delivery of the client solution. High focus on taking ownership of customer challenges and delivering a delightful Customer Experience is the key metric for the team. The team understands our business and its objectives, to lead us through planning and providing quick-thought solutions in a very agile, fast-paced, and collaborative environment. Key Objectives of the role : - Champion and drive customer-centricity by leading the Post Sales efforts - Ensure adherence to Q&amp;Q standards and drive NPS for Bizongo - Provide superior customer service, placing heavy importance on brand experience and customer engagement and satisfaction - Serve as the brand ambassador, developing and nurturing strong relationships with stakeholders both external as well as internal - Understand the Customer Pulse and share insights with the Sales Team to drive strategic conversations - Drive growth and experience through product and experience on the platform - Constant understanding and feedback to the engineering team to drive enhancements on the product In Customer Success a typical month will include : - Promoting customer satisfaction, loyalty, and advocacy by understanding customer's unique (and evolving) needs and delivering value - Interfacing with the client with ready-information and updates on the status of the deliverables - Proactively solving the customer's challenges through new ideas, tools, and mechanisms - Interacting, communicating, and partnering with other teams within Bizongo such as Sales &amp; Marketing, Logistics, and Channel Management teams for the flawless execution of projects - Aligning with cross-functional SPOCs to manage the set of deliverables on time and with zero-tolerance for quality - Driving important org-wide &amp; team metrics, ensuring quality adherence, thereby championing customer centricity What are we looking for? - Preferably a seasoned people leader with 5-7 years of experience in various customer facing roles - Strong project management and stakeholder management skills - A self-starter with a proven ability to execute both strategically and tactically, - Excellent balance of people, organizational, and technical skills, and can execute and deliver successfully in situations where authority is not a given - A strong customer advocate with the ability and willingness to engage directly with customers - High integrity, authenticity, and humility. Able to thrive in a "do whatever it takes" environment - Data-driven and analytical. Adaptable to changing market and customer requirements - Excellent time management, communication, and presentation skills Why work with us? - Opportunity to work with "India's leading B2B" E-commerce venture. The company grew its revenue by more than 5.5x last year to reach to a 350 Cr annual revenue run rate scale. We invite you to be part of the upcoming growth story of B2B sector through Bizongo - Opportunity to work with most dynamic individuals in Asia recognized under Forbes 30 Under 30 and industry stalwarts from across companies like Microsoft, Paypal, Gravitas, Parksons, ITC, Snapdeal, Fedex, Deloitte and HUL - Bizongo is featured in LinkedIn Top Startups 2019: The 25 hottest Indian companies to work for! - Working in Bizongo translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast paced and electrifying environment - Bizongo has been awarded as the most Disruptive Procurement Startup of the year - 2017 - Being a company that is expanding itself every day and working towards exploring newer avenues in the market, every employee grows with the company - The position provides a chance to build on existing talents, learn new skills and gain valuable experience in the field of Ecommerce About the Company : Company Website: www.bizongo.com About Bizongo : Bizongo is India's largest technology-driven platform for made to order products &amp; packaging solutions. We are one of the largest B2B e-commerce players in the country. Bizongo's distinctive business model is a unified platform that solves design, development, and procurement problems for every packaging category. On top of this vision resides a stack of connected technology platforms that facilitate efficient business processes to provide an end-to-end experience which a focus on providing optimized technology-driven supply chain solutions. The place where creativity and technology converge is where transformation happens. With these elements put together, Bizongo is disrupting the market, enabling efficiency and bringing convenience in businesses. Packaging has the untapped potential to fit into this space. It is ubiquitous, it is unique, and it is used by diverse industries like FMCG, E-commerce, Automobiles, Pharmaceuticals, and many more. This has made it an ideal means for Bizongo to put their belief into action and create a platform for everything packaging. Bizongo serves 600+ enterprise customers across a wide range of industries and is providing packaging solutions to leading brands like Amazon, Johnson &amp; Johnson, Tata Cliq, &amp; Mondelez to name a few. Bizongo is a series C funded startup and backed by marquee investors like Accel, B Capital, Chiratae Ventures, CDC Group, Schroder Adveq &amp; International Finance Corporation (IFC). To be featured in Linkedin Top 25 startups and recognition by Forbes 30 under 30 Asia just validated our business model and affirmed our core beliefs. Additional Perks : - Medical Insurance - Flexible Work hours - Work from Home - Casual Dress Code - Recreational Facility

Gurgaon/Gurugram

 Bizongo - Senior Manager - Customer Success 

 Bizongo - Senior Manager - Customer Success  ,Job Description for  Bizongo - Senior Manager - Customer Success  in Bizongo in  Gurgaon/Gurugram for (5-7) years of experience. Apply Now!

Job Description for  Bizongo - Senior Manager - Customer Success  in Bizongo in  Gurgaon/Gurugram for (5-7) years of experience. Apply Now!