Bizongo - Executive - Support Services

Designation: Executive, Support Services

Experience:1-4 years

Work Location: Mumbai

About the role:

Bizongo's Support Services team ensures enabling the global reach of our packaging solutions, ensuring end-to-end delivery of client solution.

You will be part of a team that drives the customer's voice within Bizongo, ensuring that their needs are accurately communicated to Bizongo leadership, product, and engineering teams to boost Client Happiness backed with data driven insights.

You should be passionate about delivering a great customer experience where your passion to define and implement standard processes, methodologies, and tools will be highly valued. You should also be detail driven.

As a Executive, Support services, a typical month will include:

- Deriving results by executing solutions that have a significant impact on end-user experience

- Working closely with Business Intelligence, Sales, Sourcing, and other cross-functional key stakeholders to achieve the experience goals.

- Executing client & partner support services (internal) with excellence

- Successfully driving the metrics defined for measuring experience and performance

- Solving problems based on defined solutions using data and tech first approach

- Contributing creative ideas to processes in order to overcome bottlenecks, challenges and issues

- Collaborating cross-functionally and build relationships with internal & external stakeholders

- Taking complete ownership for individual results & working collaboratively with the team to drive the team's objectives

Key Objectives of the role

- Understand the customer, and be their voice in the Organization, consequently driving customer happiness

- Enable Bizongo achieve its objective of becoming India's largest Multi-Category Packaging Platform through driving customer experience

- Provide superior customer service, placing heavy importance on brand experience and customer /supplier engagement/satisfaction

- Serve as the brand ambassador, developing and nurturing strong relationships with customers both external as well as internal

- Work as a team player, upholding company values and contributing to a positive working environment

Functional competencies required for the role

- Communication Skills

- Customer Service Orientation

- Effective Execution

- Attention to Detail

- Planning and Organizing

Why work with us?

- Opportunity to work with "India's leading B2B" E-commerce venture. The company grew its revenue by more than 5.5x last year to reach to a 350 Cr annual revenue run rate scale. We invite you to be part of the upcoming growth story of B2B sector through Bizongo.

- Opportunity to work with most dynamic individuals in Asia recognized under Forbes 30 Under 30 and industry stalwarts from across companies like Microsoft, Paypal, Gravitas, Parksons, ITC, Snapdeal, Fedex, Deloitte and HUL.

- Bizongo is featured in LinkedIn Top Startups 2019: The 25 hottest Indian companies to work for!

- Working in Bizongo translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast paced and electrifying environment.

- Bizongo has been awarded as the most Disruptive Procurement Startup of the year - 2017.

- This year, Bizongo was awarded the highly prestigious & internationally acclaimed 'The DieLine Award' under the Sustainable Packaging category.

- Being a company that is expanding itself every day and working towards exploring newer avenues in the market, every employee grows with the company.

- The position provides a chance to build on existing talents, learn new skills and gain valuable experience in the field of Ecommerce.

About the Company:

Company Website: www.bizongo.com

- Any solution worth anything is unfailingly preceded by a clear articulation of a problem worth solving. Even a modest study of Indian Packaging industry would lead someone to observe the enormous fragmentation, chaos and rampant unreliability pervading the ecosystem. When businesses are unable to cope even with these basic challenges, how can they even think of materializing an eco-friendly & resource-efficient packaging economy? These are some hardcore problems with real-world consequences which our country is hard-pressed to solve.

- Bizongo was conceived as an answer to these first-level challenges of disorganization in the industry. We employed technology to build a business model that can streamline the packaging value-chain & has enormous potential to scale sustainably. Our potential to fill this vacuum was recognized early on by Accel Partners and IDG Ventures who jointly led our Series A funding. Then, B Capital Group, a global tech fund led by Facebook co-founder Mr. Eduardo Savarin, invested in our technological capabilities when it jointly led our Series B funding with IFC. Most Recently, Bizongo is in process of raising fresh funds to ramp up technology and product offerings.

- The International Finance Corporation (IFC), the private-sector investment arm of the World Bank, cited our positive ecosystem impact towards the network of 30,000 SMEs operating in the packaging industry, as one of the core reasons for their investment decision. Beyond these bastions of support, we are extremely grateful to have found validation by various authoritative institutions including Forbes 30 Under 30 Asia. Being the only major B2B player in the country with such an unprecedented model has lent us an enormous scope of experimentation in our efforts to break new grounds. Dreaming and learning together thus, we have grown from a team of 3, founded in 2015, to a 530+ strong family with office presence across Mumbai, Gurgaon, and Bengaluru. So those who strive for opportunities to rise above their own limitations, who seek to build an ecosystem of positive change and to find remarkable solutions to challenges where none existed before, such creators would find a welcome abode in Bizongo.

- Series A funding. Most recently, B Capital group, a global tech fund led by Facebook co-founder Mr. Eduardo Savarin, invested in our technological capabilities when it jointly led our Series B funding with IFC.

- The International Finance Corporation (IFC), the private-sector investment arm of the World Bank, cited our positive ecosystem impact towards the network of 30,000 SMEs operating in the packaging industry, as one of the core reasons for their investment decision. Beyond these bastions of support, we are extremely grateful to have found validation by various authoritative institutions including Forbes 30 Under 30 Asia. Being the only major B2B player in the country with such an unprecedented model has lent us enormous scope of experimentation in our efforts to break new grounds. Dreaming and learning together thus, we have grown from a team of 3, founded in 2015, to a 250+ strong family with office presence across Mumbai, Gurgaon and Bengaluru. So those who strive for opportunities to rise above their own limitations, who seek to build an ecosystem of positive change and to find remarkable solutions to challenges where none existed before, such creators would find a welcome abode in Bizongo.