BiteSpeed - Customer Success Manager

What you'll do:

- Your core job is to own our customer relationships, make them successful and fans of BiteSpeed

- Giving customers a delightful onboarding experience and helping them get setup for success

- Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue

- Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed

- Managing cross-sells for new products and renewals, owning expansion revenue at an account level

- Building the playbook for our customer success function to scale for the next stage of growth

What makes you a good fit:

- You care about delivering a service experience that parallels a Michelin star Italian restaurant

- You genuinely like helping people and making them successful

- You have 1 to 3 years of experience managing customer success & support at an SMB SaaS startup (this is not a hard requirement);

- You have a genuine interest in conversations with people from different backgrounds to learn about their lives