Birlasoft - GM/AVP - Account Manager

Job Overview

Completely responsible for managing large size portfolio and end to end execution, Operational parameters, Delivery excellence and Business growth

Key Skills/Experience

Skills

- Expert knowledge of Software Engineering principles

- Good knowledge and experience of Quality management models

- Top in chain who could be an account opener and revenue generator for Birlasoft

- Able to co-ordinate with multiple teams and stakeholders located across globe

- Ability and experience to interact with business users

- Ability to prioritize own activities, work under hard deadlines

- Motivated, flexible and with a - can do- approach

- Excellent communication skills both verbal and written

- Delivery and results focused

Roles & Responsibilities:

- Lead multiple large size application development or maintenance projects and be completely accountable in all aspects

- Ensure the information flow to all the stakeholders as per the agreed communication plan

- To collate, review & evaluate daily operational statistics for the support group and devising weekly/monthly targets for revenue, resolution & quality deliverables.

- Evaluation of support group level metrics & team level metrics to assess the performance of Team Managers, Resolution Experts, Coaches & Technicians

- Periodic review of queue performance/operational metrics, process audit/Improvement plans with Senior Management

- Review project plans consisting of activities plan and milestones, quality management plan, communication plan, resource management plan, risk management plan, cost management plan, operational plan

- Ensure that projects are achieving milestones, and take timely recourse where required

- Suggest improvements in system development process / application areas

- Participate and contribute in organizational initiatives

- People Management, Resource management & Operations Management - Managing availability of adequate resources, equipments, tools & training to support operations