Birla Sunlife - Manager/Senior Manager - Transaction Processing

1) Job Purpose

The key purpose of this job is to manage the Special Product processes. This includes Systematic investment plan, Systematic Transfer plans and Systematic withdrawal plans.

The job involves building end to end processes which are best in class, for managing all the special products processes in a smooth and seamless manner.

Being a process involving multiple vendors like Registrar & Transfer Agents, Banks and aggregators the job is required to manage multiple vendors also.

The job also requires to ensure that all the regulatory requirements are adhered to.

Job Context -

- SIP is a one of the focus area at AMC for building size as well as increasing the customer base.

- The projected growth in SIP volumes is expected to be around 70% and is expected to take the current volume of 60,000 registration in a month to 100,000 registrations in a month.

- Vendor dependencies exist for processes that could impact customer experience.

- Fast increasing volumes of SIP registration

- Changing business requirements have various facilities built in to the SIP process.

Transaction Process management

1. Defining and building scaleable and reliable processes

2. To maintain agreed timelines with various vendors

3. To manage customer queries and grievance in a speedy manner

4. To manage changing business requirement by carrying out necessary process changes

5. Speedy adaptation of the external change.

6. Enabling platforms which are easy to use for the customer

New Tie-ups

1. To validate the business opportunity in comparison with existing tie-ups.

2. To review and validate the service standards with existing tie-ups

3. To review the cost structure in comparison with existing tieups

4. To negotiate and implement the new cost as per agreed between parties

5. To ensure that SIP process of Registration/ Transactions are set at CAMS / Banks / Insurance end

Automation of process / MIS

1. To review and update the SIP new product processes with Insurance company and co-ordinate with Product and Insurance company for designing processing workflow / TAT and Exception Handling

2. To put a tracking mechanism to monitor the registration / transaction / cancellation /Fund transfer processes

SIP Forms

1. To ensure that all SIP forms are in order.

2. To review and update New and existing SIP forms as per Mutual Fund Industry standards.

- Ensure periodic MIS and reports as per business requirements

- Co-ordinate and follow ups with CAMS and Service providers for deliverables

- Processing and maintaining Service providers Bills

- Crosschecking of Insurance premium calculations with member data and premium calculator

- Tracking of SIP registration/ cancellation and there reverse feed with CAMS and Service providers