10/07 Sulekha
HR Manager at B9 Beverages Pvt Ltd.

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Bira 91 - Senior Manager - Draft Operations - Cold Equipment (8-14 yrs) Premium

Delhi Job Code: 718998

Sr.Manager - Draft Operations (Cold Equipment)

Summary of the Position :

This position is a link between Key Accounts & Supply Chain; it helps to create & maintain the smooth draft operations PAN India.

Role and Responsibilities :

1. Planning & Operations:

- Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions

- Smooth Operations for draft machines PAN India or Globally.

- Identify and implement strategies to improve quality of service, productivity and profitability

- Scheduling, Installation, Go-Live, maintenance, sanitation of Draft Machines.

- Coordination with draft vendors for the timely maintenance of machines.

- Liaise with company management to support and implement growth strategies

- Planning for Divisional Draft Sales fulfillment.

- Ensure that all equipment and appliances needed by the customer team members are available and in good condition to enable smooth flow of operations and customer satisfactions

- Responsible for R&D for machines & Equipment Features.

2. Customer Service & Relationship :

- Create better modes of operations to make customer service easier for both team members and customers

- Develop and implement customer service policies and procedures

- Define and communicate customer service standards

- Direct the daily operations of the customer service team

- Oversee the achievement and maintenance of agreed customer service levels and standards

- Review customer complaints

- Track escalated customer complaint resolution

- Handle complex and escalated customer service issues

- Co-ordinate and manage customer service projects and initiatives

3. Training & Coaching :

- Identify and address staff training and coaching needs

- Assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching

Qualification and Skill Set :

- Any Graduate/post graduate with experience of 8-12 years of experience in maintenance in refrigeration or cold equipment handling in Alco-Bev or Beverage Industry

- Strong Negotiation skills

- Strong communication & Interpersonal skills

Women-friendly workplace:

Maternity and Paternity Benefits

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