Sr.Manager - Draft Operations (Cold Equipment) Summary of the Position : This position is a link between Key Accounts & Supply Chain; it helps to create & maintain the smooth draft operations PAN India. Role and Responsibilities : 1. Planning & Operations: - Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions - Smooth Operations for draft machines PAN India or Globally. - Identify and implement strategies to improve quality of service, productivity and profitability - Scheduling, Installation, Go-Live, maintenance, sanitation of Draft Machines. - Coordination with draft vendors for the timely maintenance of machines. - Liaise with company management to support and implement growth strategies - Planning for Divisional Draft Sales fulfillment. - Ensure that all equipment and appliances needed by the customer team members are available and in good condition to enable smooth flow of operations and customer satisfactions - Responsible for R&D for machines & Equipment Features. 2. Customer Service & Relationship : - Create better modes of operations to make customer service easier for both team members and customers - Develop and implement customer service policies and procedures - Define and communicate customer service standards - Direct the daily operations of the customer service team - Oversee the achievement and maintenance of agreed customer service levels and standards - Review customer complaints - Track escalated customer complaint resolution - Handle complex and escalated customer service issues - Co-ordinate and manage customer service projects and initiatives 3. Training & Coaching : - Identify and address staff training and coaching needs - Assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching Qualification and Skill Set : - Any Graduate/post graduate with experience of 8-12 years of experience in maintenance in refrigeration or cold equipment handling in Alco-Bev or Beverage Industry - Strong Negotiation skills - Strong communication & Interpersonal skills

Delhi

Bira 91 - Senior Manager - Draft Operations - Cold Equipment 

Bira 91 - Senior Manager - Draft Operations - Cold Equipment  ,Job Description for Bira 91 - Senior Manager - Draft Operations - Cold Equipment  in B9 Beverages Pvt Ltd. in  Delhi for (8-14) years of experience. Apply Now!

Job Description for Bira 91 - Senior Manager - Draft Operations - Cold Equipment  in B9 Beverages Pvt Ltd. in  Delhi for (8-14) years of experience. Apply Now!