Bimaplan - Head - Insurance Operations

Head of Operations

What we're looking for:

Bimaplan is seeking for dynamic and experienced professional to join our team as the Head of Operations. He/She will be responsible for overseeing and optimizing our day-to-day operations to ensure efficiency, productivity, and the achievement of organizational goals. This role requires strong leadership skills, strategic thinking, and a proven track record of successfully managing complex operational functions. This is an incredible opportunity to make a meaningful impact on the lives of millions of underserved Indians.

Responsibilities:

- Managing insurance operations - policy creation, issuance, claims support, customer grievances.

- Account management - ensuring strong relationship with partners and improving client NPS with a strong focus on client retention and cross-sell opportunities.

- Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into key initiatives' goals, progress, and obstacles.

- Plan, monitor, and analyse key metrics for day-to-day operations to ensure efficient and timely completion of tasks (Retention, Revenue and References).

- Analyze current operational processes and performance, recommending solutions for improvement where necessary.

- Collaborate with senior managers in the development of performance goals and long- term operational plans.

- Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.

- Set strategic goals for operational efficiency and increased productivity.

- Work with project managers in the development of financial and budgetary plans.

- Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.

- Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs.

- Adhere to the company's policies and standards, and ensure that laws and regulations are being followed.

- Lead the operations team with integrity and to establish and maintain a trusting, inclusive, and productive environment.

Qualifications:

- 10-12 years of insurance, insurtech or broking experience.

- Start-up experience will be strongly preferred.

- MBA degree in operations management will be strongly preferred.

- Masterful organizational, communication, and leadership skills, backed by previous professional success.

- Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management.

- Proven ability to plan and manage operational processes for maximum efficiency and productivity.

- Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands.

- Strong working knowledge of industry regulations and legal guidelines.

- Superior negotiation skills for both internal and external purposes.

- Strong working knowledge of data analysis and performance metrics, using business

management software (ex: SAP, ERP, CRM).

Benefits:

- Be a part of a well-funded, high growth insurtech startup.

- Opportunity to create large scale impact.

- Competitive market salary.

- Health insurance with premium covered.

- Flexible and fun work environment.

About Us:

Bimaplan is an affordable insurance platform for the next billion Indians. Our vision is to provide financial security to 150 million underserved Indian households through affordable life and health insurance. Increasing mobile penetration and evolution of digital infrastructure in India has now made it possible to reach this vulnerable population. We work with insurers to co-create affordable insurance plans and distribute through a vernacular app and a flexible referral network.

Bimaplan is founded by Vikul Goyal, and backed by Y Combinator. Vikul has extensive experience as a start-up founder and early-stage investor in India. His previous start-up, Carcrew, was recently acquired by TVS. Vikul has an MBA from Harvard Business School, and a B.Tech. in Mechanical Engineering from IIT Guwahati.

We are backed by some of the best global early-stage technology investors, prolific fintech founders, and experienced insurance industry veterans. Here is the latest on our funding status.

https://www.livemint.com/companies/start-ups/ycombinator-backed-bimaplan-raises-2-5-million-in-pre-series-a-round-11624338292654.html