Job Brief A CRM (Customer Relationship Manager) is someone who knows their customer's needs, wishes and dreams. S/he should be well versed in the value delivered to customers and the problems customers are trying to solve. Work with customer service, operations, creative and communications, marketing, tech and product team to maintain a customer-focused attitude with a focus on activities that create lifetime customers. Responsibilities : - Opportunity to build and lead the CRM team from scratch for a successful and well-funded start-up - Define strategies and own the communications charter through CRM channels (Push Notifications, SMS, WhatsApp Business, OBD) to drive user journeys across different lifecycles - Create hypothesis and run successful experiments to unlock new levers for user growth, identifying insights and take correct actions through performance data - Establish and implement best practices for database marketing, measurement, evaluation, data capture, maintenance and customer/prospect list selection - Attention to detail - hawkeye for errors and ability to work with designers, copy-writers and other teams in cohesion. Strong oral, written skills along with an eye for design and creatives is a must - Ensure rapid adoptions of CRM &amp; Marketing automation tools in order to stay ahead in the competition Must Haves : - 4+ years of experience in handling CRM, Campaign Management &amp; Analytics in app-based ecosystem - Analytically strong, needs to be data driven, knack for experimentation and knowledge of experiment setups (test/control, A/Bs etc.) a must have - Strong project/program management skills, ability to juggle multiple work streams, extremely strong in execution as this role will involve overseeing significant execution - Must be experienced with App CRM platforms: CleverTap/Moengage About the Company Founded in April 2019, Bijak is a B2B marketplace for suppliers and buyers across India's Agri value chain. Bijak aims to bridge the information asymmetry and lack of accountability in agricultural commodities trading. Since launch, Bijak has expanded across 22 states, 400 regions, and 80+ commodities. We currently have a team of 100+ and are growing on a rocket trajectory. Bijak product : B2B traders, who control 80% of India's USD 300 Bn Agri value chain, have limited access to technology, information, and credit. Bijak helps these customers/MSMEs discover each other along with the counter party's rating so that customers can transact with minimal friction by accessing Bijak's layer of trust &amp; reliability. The suppliers and buyers are not just able to transact or discover each other but are also able to find out meta-data of each other to make a faster &amp; reliable transaction through the application. Values we appreciate : - First-principles - Independently being able to formulate a particular problem &amp; coming up with a solution based on first principles thinking - Grit - Showing resilience &amp; courage during tough times to tackle any mammoth problem - Native capability - Having a high standard of native capability in their area of expertise - Humility - We welcome candidates who are grounded and humble with our various stakeholders - Hunger - Always looking to refine their skill-set, knowledge, and network for the dual betterment of their career and company

Gurgaon/Gurugram

Bijak - Manager - CRM/Retention 

Bijak - Manager - CRM/Retention  ,Job Description for Bijak - Manager - CRM/Retention  in Bijak in  Gurgaon/Gurugram for (3-5) years of experience. Apply Now!

Job Description for Bijak - Manager - CRM/Retention  in Bijak in  Gurgaon/Gurugram for (3-5) years of experience. Apply Now!