BigSpoon - Customer Retention Manager

Customer Retention Manager

Responsibilities:

- Executing regular engagement campaigns (Emailers, SMS's and Push Notification)

- Identify and create multiple customer cohorts based on their user journey on the application.

- Accountable for metrics like retention rate, repeat customer & lifetime value.

- Responsible to ideate and creating content for the application which will be used to engage with customers by working alongside the creative team or third-party agencies

- Building post-purchase journeys on email, SMS & advertising channels.

- Developing a deep understanding of our existing users and new users and finding ways to engage with them.

Skills & Requirements:

- 3+ years of experience in a similar role.

- Prior experience with marketing automation platforms like Clevertap, MoEngage, etc.

- Analytical & problem-solving skills.

Location : Ahmedabad