BigCity - Head - Client Servicing

Client Servicing Head - Mumbai

This person will be the lead for all key accounts, key account managers, account managers and client operations for BigCity, West Region

With a core focus on fulfillment and smooth functioning of our promotional campaign operations, Spread across 200+ Brands ( annually) you will be responsible for all post sales operations for BigCity for West Region

You will manage a team of 3+ Account Managers & Account Executives

Job Requirements and Responsibilities:

- Handling all post-sales tasks for all promotional projects

- Coordination with multiple internal teams ( Operations, Tech, Creatives, Copy, Fulfillment)

- Key Account Management and Setting up processes for smooth running of multiple programs.

- Responsible for smooth execution of all the campaigns under the Client Servicing team

- Work with the management team to bring creative solutions to prospective clients and to build the business of current clients.

- Contribute to client's business growth by identifying new opportunities.

- Escalation Management

- Responsible for future business generation from existing clients.

- Foster a productive and empowering working environment.

- Deliver company business and revenue goals.

- Will work on multiple projects at once and ensure strong integration across the organization.

- Lead new business efforts and determine the optimal staffing assignments for new initiatives.

- Partner with peers in planning and creative agencies, and internal disciplines to work on existing or new business opportunities.

- Perform senior-level client negotiation and management skills, with clear and excellent speaking, writing, and presentation skills.

Minimum Qualifications:

- Minimum 5 years of experience in client servicing and account management.

- Prior experience in growing accounts and mining new opportunities within existing accounts.

- Graduate/Post Graduate/ MBA in marketing is preferred

- Min 5+ years of Account Management

- Exceptional Customer Service and Relationship building experience.

- Experience in traditional advertising, direct marketing, or similar media environment is a plus.

- Agency background is highly preferred.

- Good communication skills

- Good interpersonal skills

- Active problem-solving skills

- Customer Focus

- Ability to handle pressure

- Ability to work on multiple projects and handle multiple teams.

- Ability to drive processes nationally.

ABOUT BIGCITY:

Big City Promotions- is India's premier Marketing Agency. We run tactical sales promotions and consumer loyalty programs for some of the largest brands in India covering a nationwide footprint. We use experiential - free to consumer- incentives in travel, leisure, and lifestyle which are offered on nationwide sales promotions and loyalty initiatives run by various brands across all major sectors.

Company Website address: http://www.bigcity.in/