Profile : AVP Operations Position : Permanent Key Skills : - Planning and Organizing - Leadership and people management Skills - Problem Solving and Analytical Thinking - Building Relationships and Networking - Customer Centricity - Ability to work in dynamic environment, multi-task &amp; meet deadlines Purpose of the Role : - Responsible to Design and implement the operations strategy to maximize productivity and hence profitability of the organization - Lead the entire operations and customer service delivery processes of the company with end to end delivery of required parameters within defined TATs Prior Work Experience : - Minimum 10-12 years of relevant experience in Operations with service industry experience - At least 2-3 years experience of leading large operations team - Green Belt or Black Belt preferred with experience in managing operational quality Key Responsibility : - Develop the Operations strategy for the organization, keeping in mind the business requirements - Drive &amp; track initiatives within functional strategy to completion - Work closely with senior leaders to create annual plan for operations budget, manpower planning and cost saving initiatives - Influence the business stakeholders for supporting the backend processes and customer facing processes - To be responsible for overall performance, cost and delivery of operations - Analysis of problems and make decisions on solutions. Analysis of complex issues/solutions and escalate to senior management for review - Conceptualizing &amp; creating logic &amp; process flows and coordinating with the in-house tech team to automate processes and enable better process management - Review operations of the business on a regular basis and support decision making - Drive all the key functions effectively with constant focus on innovation &amp; reengineering of existing processes to make them more efficient - Work with the Team Leaders to manage and support workloads and escalate issues wherever necessary to avoid failures - Lead and nurture the operations team by monitoring performance on an ongoing basis and ensuring continuous development of the team.

Gurgaon/Gurugram

Bhavyansh Infotech - Assistant Vice President - Operations  

Bhavyansh Infotech - Assistant Vice President - Operations   ,Job Description for Bhavyansh Infotech - Assistant Vice President - Operations   in Bhavyansh Infotech in  Gurgaon/Gurugram for (10-18) years of experience. Apply Now!

Job Description for Bhavyansh Infotech - Assistant Vice President - Operations   in Bhavyansh Infotech in  Gurgaon/Gurugram for (10-18) years of experience. Apply Now!