Roles and Responsibilities :- - Manage and solve escalations, both internal and external for all consumer products - and manage the entire process of complaints analysis, reduction and process improvement across channels - Develop and maintain relationships with banks and NBFCs - own a service desk responsible for addressing user issues through these channels - Drive issue resolution and other manual processes through automation projects - Work closely with processing and payment gateway partners to reduce TATs and eventually payment incidences - Own user retention by identifying user challenges and proactively solving issues with the product and tech teams Qualifications:- - 4-6 years of experience in a user-facing operational setup - Past experience in a similar role with banks/other Fintech players is a definite advantage Skills and Experience: - Solution-oriented with a customer-delight mindset - Comfortable in working with external partners and product/tech teams, breaking down complex issues into workable segments

Gurgaon/Gurugram

BharatPe - Escalation Manager 

BharatPe - Escalation Manager  ,Job Description for BharatPe - Escalation Manager  in BharatPe in  Gurgaon/Gurugram for (4-15) years of experience. Apply Now!

Job Description for BharatPe - Escalation Manager  in BharatPe in  Gurgaon/Gurugram for (4-15) years of experience. Apply Now!