Basic Home Loans - Key Account Manager

Key Account Manager

Job responsibilities:

- To manage multiple corporate/local accounts and provide solutions based on customer needs.

- Scouting and onboarding of real estate clients for home loans/mortgage servicing alliance.

- Achieve desired sales targets by managing key accounts through an understanding of customer needs and requirements.

- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.

- Ensure effective management of resources and fulfillment of loan requirements for clients in a timely manner.

- Serve as the link of communication between key customers and internal teams.

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

- Play an integral part in generating new sales that will turn into long-lasting relationships.

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Candidate profile:

Must-Have:

- Strong communication and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels.

- Ability in problem-solving.

- Should have excellent knowledge in MS Office.

- Understanding the mortgage industry or previous experience with banks or NBFCs is preferred.

- Prior experience in real estate sales/management will be a plus

- Masters' degree in management.

Desired Skills/ Competencies:

- Ability to think out of the box to visualize business trends.

- Leadership Skills ; Strong leadership and people skills; decisive and can initiate action.

- In terms of personality, he/she must possess high energy levels, be passionate about his/her role and carry a positive attitude.

- Result Orientation ; strong 'can do' and 'will do' attitude.

- Collaborative ; Should be a relationship builder who demonstrates teamwork.

- Should have impeccable integrity and high personal ethics.

- Decision-making ; Possess decision-making abilities to achieve the organization's objectives.

- Strong negotiation skills with the objective of creating solutions that maximize value for all key stakeholders.