- Manage a team of team managers - Ensure smooth functioning of the process and compliance to procedures and policy guidelines; Lead the team into operational growth. - To proactively build relationships with customers (internal and external); Responsible for managing Process, People, Metric &amp; Client relationship; Ensure effective resource utilization. - Conduct Training for new joiners and CDCS aspirants - Have thorough knowledge on AML - Will be a SPOC for all Trade related queries What will you be doing? - Ensure Service Level Agreements for the process are met as agreed upon with the client - Identify causes for non-achievement of Service Level Agreements, develop solutions and implementing the same - Review and analyze performance reports against targets on a weekly/monthly basis with Team Managers and with client and investigate causes for performance deviations - Ensure process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures such as disaster recovery, - Monitor compliance adherence through timely audits, generating awareness on the floor etc. - Manage performance of individual teams through performance management techniques, career planning strategies and sharing of best practices. - Perform trend analysis on MIS/ data and identify deficiencies (tools, metrics and reports) and recommend solutions; ensure maintenance of processes and procedures to facilitate the same - Responsible for attrition management and arranging for backfills on a timely basis - Mentor and ensure smooth induction of new hires in the process - Develop strategic &amp; tactical plans to identify, analyze and effectively respond to client's needs, emerging trends and best practices - Work closely with HR to ensure high employee morale and retention initiatives - Manage attrition by implementing measures for retention of work force - Review, recommend and implement new methods and procedures to ensure efficiency of operations - Conduct dip checks of parameters that impact performance to ensure data integrity - Conduct skip level meetings at regular intervals to address concerns, if any - Responsible for staff performance, management, compensation and rewards &amp; recognition programs - Attend daily huddle with team managers to be updated on all the floor issues concerns - Set KROs for the team managers and ensure KROs are aligned to the client SLAs and the overall organizational goals - Drive quality and process improvement initiatives such as Six Sigma/Lean to ensure continuous improvement. Provide reports on the process metrics and employee performance to the Top Management - Conduct regular meetings with the support teams namely, Transition/Projects &amp; Technology to ensure that the internal SLAs are met - Assist in budget management &amp; cost control measures - Understand billing parameters of clients and take measures to ensure billing optimization - To be involved in recruitment &amp; selection process of floor employees - Monitor employees count for full time attendance - Conduct performance reviews daily/weekly/monthly - Co-ordinate with Helpdesk for employees query resolution - Monitor and manage call/process related quality - Interact with other operations teams to avail required information - Liaise with HOD/ COO regularly - Manage various trainings namely Ex. Process, Up skill and Refreshers - Involve in corporate social responsibility initiatives (Community) - Liaise with departments like transport, admin and HR-Ops to facilitate efficient management of Operations - Work with the Team Manager/Operational Manager to plan and provide support and guidance with Disciplinary &amp; Grievances, completing documentation and scribing for interviews What we- re looking for: - Measuring performance of the team - Confirmation and ongoing feedback and training - Build effective vertical and horizontal communication channels across the organization - Formulate long term plans for the development and motivation of the team - Nominate sub-ordinates for suitable training programs sponsored by the organization to enhance their capabilities and skill level. - Offer cordial work environment and cohesive work relationship with the direct reports to facilitate performance. - Coach and mentor sub-ordinates by involving them in decision making process - Ensure that role profiles of the team are reviewed and updated annually - Monitor and review the SLAs and provide daily / weekly reports to the client on SLAs and metrics - Liaise with the Heads &amp; representatives of the process to discuss issues of the floor - Understand client's processes and suggest modes of value addition - Carry out periodic service review calls with the client to ascertain fulfillment of client expectations and handle escalations - Provide daily / weekly reports to the client on SLAs and metrics - Respond and resolve issues arising out of interactions with Operations/Clients. - Conduct timely meetings to ensure open communication and devise an action plan to address issues/concerns raised Skills that will help you in the role -&nbsp; - People centric - Problem Solving - Leadership - Result oriented - Graduate from a reputed Institute or University in any discipline - Post Graduate Degree/Diploma in Management is preferred - CDCS Certified

Noida

Barclays - Assistant Vice President - Trade Operations 

Barclays - Assistant Vice President - Trade Operations  ,Job Description for Barclays - Assistant Vice President - Trade Operations  in Barclays in  Noida for (8-10) years of experience. Apply Now!

Job Description for Barclays - Assistant Vice President - Trade Operations  in Barclays in  Noida for (8-10) years of experience. Apply Now!