Barclays - Assistant Vice President - Client Services

Female candidates preferred

Overall purpose of role : 

Primary contact for a suite of clients; this will involve full Operation management of the client from winning the mandate through to Go Live and beyond.

Key Accountabilities : 

- Provide flawless client service; facilitating a smooth onboard; running various Operational workshops and managing the client's day to day margin requirements and queries in a professional and efficient manner.

- Supporting the growing business actively seeking opportunities to combine and standardise processes across listed and OTC clearing.

- Suggest and implement improvements from a control and efficiency perspective conforming to the required risk and control policies in place at Barclays.

- Interacting with the ADCS business partners to ensure a consistent approach to client service and to seek optimal solutions for our clients.

Stakeholder Management and Leadership

Business stakeholders - Client services team, External Clients and internal stakeholders

Decision-making and Problem Solving : 

- Strong decision making and problem solving skills including:

- Understanding customer needs and priorities to providing quality services.

- Using creative problem solving and successfully executing tasks.

Risk and Control Objective: 

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Person Specification : 

Education / Professional Qualifications:

Good honours degree or equivalent preferred but not essential.

Essential Skills/Basic Qualifications:

- Extensive investment banking operations experience. In depth knowledge of investment banking processes and Operations.

- Good client services experience.

- Solid experience of listed and/or OTC clearing preferred but not essential.

- Excellent verbal and written communication skills.

- Experience in business process reengineering.

- Strong track record of execution and results, high level of drive to meet deadlines and targets.

Desirable skills/Preferred Qualifications:

- Ability to prioritise, be flexible and respond to changing environments.

- Confident communicator able to interact with external clients and internal stakeholders in a clear and professional manner.

- Strong time management and ability to coordinate with various teams to action items.

- Self starting team player, able to demonstrate initiative and work under little supervision.

- Ability to think logically and adopt a fact based approach to issue resolution.

- Confident in use of excel and data manipulation.