Role & Responsibilities : - Strategize and implement continues process improvements which results in Quality and cost efficiency - Understand people motivation and create positive environment that promotes higher motivation - Manages performance and behavior of CRO's through effective meetings, coaching, and mentorship. - Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed. - Managing 100% compliance, process adherence and Team Targets - Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement. - Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience. - Strategize workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals. - Manages schedules, monitors adherence, time-off planning, and attendance - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Skills required : - Must have Progressive experience in managing a Customer service division / setup (at least 200 Plus) in Domestic Phone Banking or Banking Telesales - Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment - Ability to maintain composure in critical situations and communicate clearly with the stakeholders - Demonstrates ability to analyze data, using the data to drive decision making - Fosters a positive team environment and collaboration within the Site - Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers - Demonstrates effective, clear and professional written and oral communication - Strong prioritization and time management skills, with a high degree of flexibility - Ability to embrace constant change with flexibility and good grace

Bangalore

BankBazaar.com - AVP - Customer Service - Outbound Telesales - Credit Cards/Loans 

BankBazaar.com - AVP - Customer Service - Outbound Telesales - Credit Cards/Loans  ,Job Description for BankBazaar.com - AVP - Customer Service - Outbound Telesales - Credit Cards/Loans  in Bankbazaar in  Bangalore for (11-16) years of experience. Apply Now!

Job Description for BankBazaar.com - AVP - Customer Service - Outbound Telesales - Credit Cards/Loans  in Bankbazaar in  Bangalore for (11-16) years of experience. Apply Now!