We at BankBazaar.com are in search of a vibrant individual with good experience in Customer Service. The aspirant will play a key role in managing and mentoring the team of 150 plus members. BankBazaar.com is India's first neutral online marketplace that gives you instant customized rate quotes on loans, credit cards or any other personal finance products. BankBazaar.com is designed with smart technology capabilities and over 23 of India's leading financial institutions and insurance firms have chosen to integrate themselves with the platform. For the online consumer today, banking is as easy as shopping for anything online. It is enjoyable, empowering and transparent. Just like shopping. What's more, BankBazaar.com's services are completely free! Anyone can instantly search for tailor-made offers, compare, customize it as per his or her need or profile and apply for their finance products on Bankbazaar.com. Please do visit our website and our blog https://blog.bankbazaar.com/ to know more about us. Please find the brief detail of the role below. Kindly go through the same and if interested for further discussions Designation: Assistant Manager / Manager - Customer Service Location: Bangalore / Bengaluru Role & Responsibilities : - Strategize and implement continues process improvements which results in Quality and cost efficiency - Understand people motivation and create positive environment that promotes higher motivation - Manages performance and behavior of CRO's through effective meetings, coaching, and mentorship. - Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed. - Managing 100% compliance, process adherence and Team Targets - Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement. - Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience. - Strategize workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals. - Manages schedules, monitors adherence, time-off planning, and attendance - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Skills required : - Must have Progressive experience in managing a Customer service division / setup (at least 100 Plus) in Domestic Phone Banking or Banking Telesales - Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment - Ability to maintain composure in critical situations and communicate clearly with the stakeholders - Demonstrates ability to analyze data, using the data to drive decision making - Fosters a positive team environment and collaboration within the Site - Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers - Demonstrates effective, clear and professional written and oral communication - Strong prioritization and time management skills, with a high degree of flexibility - Ability to embrace constant change with flexibility and good grace - Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.

Bangalore

BankBazaar.com - Assistant Manager/Manager - Customer Service 

BankBazaar.com - Assistant Manager/Manager - Customer Service  ,Job Description for BankBazaar.com - Assistant Manager/Manager - Customer Service  in BankBazaar.com in  Bangalore for (8-15) years of experience. Apply Now!

Job Description for BankBazaar.com - Assistant Manager/Manager - Customer Service  in BankBazaar.com in  Bangalore for (8-15) years of experience. Apply Now!