Bajaj Finserv - Zonal Manager - Collections - Rural Lending

Company : Bajaj Finance Ltd

Job Title : Zonal Manager Collections - Collections, Rural Lending

Business : COLLECTIONS

Reporting to : National Manager - Collections, RFlow

Location: Bangalore

Band: E08

Duties and Responsibilities :

- To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned.

- Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified.

- Ensuring legal guidelines are compiled for entire collection structure in letter and sprits.

- Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.

- Ensure adherence to the Code of Conduct.

- Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.

- Keeping the write off per cent within risk pricing.

- Control GCL portfolio in terms of bucket flows.

- Handle customer issues escalations.

- Feedback on credit policy based on market conditions.

- Approve waivers on PI as per delegation matrix.

- Ensuring documented feedback and action taken on all cases in soft buckets.

- Ensuring adequate - Feet on Street- availability area-wise / bucket-wise / segment-wise.

- Manage and put support mechanism for legal / police issues.

- Ensuring audit queries are complied with, ensuring corrective and preventive action.

- Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers.

- Recruitment of collection officers / area managers. - Constant evaluation of collection officers/area managers.

Leadership Competencies :

- Entrepreneurship

- Customer Focus

- Result Orientation

- Agility

- Inspirational Leadership

- Developing Organizational Talent

Required Qualifications :

- Relevant Experience of 8 to 9 years.

- Demonstrated success & achievement orientation.

- Excellent communication skills & Negotiation Skills

- Strong bias for action & driving results in a high performance environment.

- Demonstrated ability to lead from the front & excellent relationship skills.

- Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.

- Exceptionally high motivational levels and needs to be a self-starter.

- Working knowledge of computers.