Bajaj Finserv - Head - Collections - SME Unsecured

Duties & Responsiblities :

To achieve collection targets PAN India.

Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified.

- Ensuring legal guidelines are complied for entire collection structure in letter and sprits.

- Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.

- Ensure adherence to the Code of Conduct.

- Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.

- Handle customer issues escalations.

- Feedback on credit policy based on market conditions.

- Approve waivers on PI as per delegation matrix.

- Ensuring documented feedback and action taken on all cases in soft buckets.

- Ensuring adequate - Feet on Street- availability area-wise / bucket-wise / segment-wise.

- Manage and put support mechanism for legal / police issues.

- Ensuring audit queries are complied with, ensuring corrective and preventive action.

- Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers.

- Recruitment of Regional Managers/Zonal Heads for Collections

- Constant evaluation of Zonal Heads/Regional Managers/Area Managers.

Qualifications

Relevant Experience of 15 -20 years.

- Demonstrated success & achievement orientation.

- Excellent communication skills & Negotiation Skills

- Strong bias for action & driving results in a high performance environment.

- Demonstrated ability to lead from the front & excellent relationship skills.

- Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance..

- Exceptionally high motivational levels and needs to be a self starter.

- Working knowledge of computers.