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20/04 Ashutosh Gupta
Senior HR Executive at Bada Business Pvt Ltd

Views:462 Applications:60 Rec. Actions:Recruiter Actions:50

Bada Business - Master Trainer/Head Coach (10-25 yrs)

Delhi Job Code: 916310

We are looking for Head Master Trainer/Head Coach

Department Customer Service Department

Location New Delhi

Reporting To CEO (Dr. Vivek Bindra)

Total Experience 12-15 years of experience

Mandatory Qualification ICF Certified Master Trainer

Key Result Areas

- Successfully manage and lead a team of more than 75+ members

- Responsible for the growth of vertical PnL

- Design sales strategy, set goals and drive execution to achieve them

- Ensure call quality standards are met and achieve the desired outcomes via interventions and training

- achieve productivity targets and to keep attrition and PIP within the stipulated levels

- Work closely with cross-functional vertical leaders in the formulation and execution of sales strategy, identify areas of improvement and implement effective solutions

- Achieve business numbers in terms of accounts, margin, cost of acquisition, lead conversion etc. for entire B2C vertical of the business. End to end ownership of team level targets and cost budgets

Desired Skill Set (Technical)

1. People and team management

2. Customer Focus

3. Communication and negotiation skills

Desired Skill set(Non-technical)

- Record of achieving weekly and monthly targets

- Team management, should have managed teams in the past

- Familiarity with CMS ( Content Management Systems) & CRM (Customer Relationship Management ) and practices

- Customer focus and adaptability to different personality types

- Ability to multi-task, set priorities and manage time effectively

- Prior experience in consulting SME- s/MSME's

- Ability to drive consensus, leverage synergies from cross functional teams

About Bada Business Pvt. Ltd.

An EdTech startup that aims to scale up Indian MSMEs, Business Owners, Entrepreneurs and Wantrepreneurs by providing them business management tools & problem-solving content.

Training programs with Bada Business provide easy to implement problem-solving content for almost all major functions in a business like HR, Sales, Marketing, Technology, Execution, Compliance & Customer Service etc.


Women-friendly workplace:

Maternity and Paternity Benefits

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