Axis My India - HOD/Head - Operations

Key Responsibilities:

1. Manage the activities of the resource and recruitment leads - assign and monitor work, review work upon completion to assess and problem solve, monitor procedure adherence and completion rates by each survey

2. Project Planning - Need assessment in terms of the proportion of resource and recruitment required for each project and thus planning for each project

3. Drive Productivity - Ensure continuous improvement of people, process, productivity and profitability

4. Contractor Management - Ensure that all ICs have signed agreements, monitor their performance on a continuous basis to ensure high quality, taking corrective actions for non-compliance, liaison with global SPOC for vendor management

5. Mentoring team - Coach and support resource and recruitment team leads

6. Conducting monthly performance reviews with team - continuous review of team members through monthly KPI tracker, sharing feedback on improvement areas and follow up on such aspects during the next monthly review due date

Key Behaviour Competencies :

Ability to crunch data and make meaning inferences and analysis on daily basis.

Able to work in the Target driven environment, able to Multi Task.

Ability to work independently and also in team

Ability to manage time and resources effectively in a deadline-driven environment.

Ability to demonstrate responsible, ethical and honest behaviour in all tasks & responsibilities.

Ability to react quickly to problems without unduly alarming others; to analyse issues and offer well-considered solutions

Positive, creative and approachable person.

Results-orientation

Team Management:

1.Leading a team of 55 - 60 associates; accountable for overall client delivery and new profile creation.

2.Responsible for coaching, developing, motivating & retaining team members.

Location : Mumbai