Axis Bank - Project Manager - Customer Experience Transformation

Job Description

The candidate would need to identify business problems & opportunities and solve them to stake holder satisfaction in line with the Bank GPS'23 vector through quality improvement framework / six sigma tools and by utilising Information Technology / Intelligent Automation as the key enabler.

- The candidate should be able to work Independently / as a team member and add value to ongoing projects & initiatives.

- Independently handling of Projects in collaboration with stakeholders (Ops / Risk / Compliance / Product / Business Channel etc) end to end from defining problem statement / opportunities till delivery of project.

- Work Closely with IT team to develop / revamp business processes in line with new technology initiatives.

- Preparing BRD, conducting UAT & updating regular progress of the project in hand in every stage.

Key Areas:

- Process Re-engineering

- Ops Projects

- Retail Liabilities Projects

- Insta Service Projects

- Process automation / Making Process Linear

Key Relationships (Internal or External Stakeholders) All Stakeholders

Major Competencies Required

- Good Communication skills

- Technical Skills

- Understanding of Basic tools - Testing / UAT / BRD Preparation

- Understanding of Regulatory norms & guidelines

- Data Mining / Analysis skill

- Time Management to ensure timely delivery of Projects.

- Academic Qualifications / Nature of Relevant Work Experience Required Candidate must possess any one -

- B.Tech / BE / MBA / MCA / Post Graduate Diploma in Business Administration from a recognised college / university.