Axis Bank - Manager - Service Quality Assessment - Wholesale Banking Operations

Job designation

Manager- Service Quality Assessment (Corporate Banking Operations)

Number of positions- 2

Essential job functions for Corporate Banking Operations

- Drive process assessments in CBO involving corporate underwriting & credit

- Liaise with units in CBO on assessment calibrations & publish month-on-month scorecards

- Use assessment gaps to drive process changes with stakeholders involving biz & IT

- Ensure adherence to SOP during assessment

- Drive SOP creation/changes in CBO units

- Document every change in process & ensure data security & privacy

- Manage team, drive productivity and team bonding

Experience:

- 5-6 years in handling similar role/functions

- Sound knowledge in Corporate underwriting & credit

- Should have worked in a compliance driven atmosphere & aware of regulatory guidelines

- Conversant with best market practices/ assessment approach

Skills/Abilities:

- Good communication & convincing skills

- Ability to deliver results and handle pressure

- Conversant with excel , word and sound presentation skills

- Ability to learn, drive & motivate teams

- Open to ideas/changes