AXA Business Services - Quality Manager - Asset Management Operations

Operational Responsibilities

- Quality Management:

Design and implement a robust Quality Management System for Asset Management Operations

Assist in drafting quality metrics and KPI agreements for new and existing processes (wherever required)

Ensure the QMS conforms to customer, internal, ISO 9001, and regulatory/legal requirements.

Manage and improve the monitoring, measurement, and review of internal processes, to ensure quality standards

Conduct quality audits & process deep-dives and resolve performance / quality issues

Assist in audits faced by Operations and closure of NCs

Analyzing and resolving root cause of failures

- Risk & compliance

Assist teams in risk management initiatives like ORM and reporting of KRIs

Analysis of MSA and SOW/SLA clauses for compliance and standardization

ISO/ISMS/BCP compliance

Ensure loss events are reported as per timelines

- Knowledge Management

Drive key knowledge management activities like PKTs

Reporting status of new-joiner training including assessments

Education and Experience

- MBA / Post-graduate degree in accounting / finance required

- Prior experience in a quality function with investment banking / asset manager operations preferred

- 8 - 10 years in a shared service center, with in-depth experience of six sigma and latest quality methodology and tools with preferably 2-3 years leading the initiative on Quality of a finance vertical

- Should have experience of developing and maintaining a quality methodology framework

- Should preferably be Black Belt / Green Belt certified

Key Skills and Competencies

- Excellent Presentation and Analytical skills

- Excellent Communication Skills

- Good understanding of the operational environment with ability to collaborate across many business units; ability to explain complex concepts in layman's language; ability to communicate with all levels of management and staff, maintaining high standards of personal integrity.

- Strong customer focus

- Learning and knowledge sharing

- Demonstrate a good ability to work to tight deadlines and under limited supervision

- Demonstrate an ability to develop strong relationships with internal and external customers

Role reports to Sr. Manager Traversal services and Shift timings are 12.30 PM to 9.00 PM