AVP/VP - Ops - Research - KPO

AVP/VP - Operations

Requirement is for AVP - Operations in a Leading KPO for Mumbai. This is a 3rd party non – contact center BPO provider in India. Their global client list includes several fortune 500 companies, including large banking and financial organizations.

Responsibilities:

- The incumbent would be responsible for the entire Research process.

- He/She would be working towards smoothening of the research process with a greater focus on client satisfaction.

- Ensuring quality deliverables to clients within specified timelines. Undertaking reviews of all reports and thereby ensuring that a report of the best quality has been delivered to all the clients.

- Preparing reports, invoices and ensuring targets have been achieved.

- Marinating client relationship, meeting client expectations, understanding client requirements and screening the final product that is delivered.

- Undertake interviews, performance reviews, and monitoring and mentoring of team members.

- Managing a team of AGM, Sr. Managers, Manager, Assistant Managers, Team Leader and Researchers / Agents.

- Responsible for the P&L for the entire Research Business

Location – Mumbai

CTC - Negotiable

Please send us your CV at business@hcapital.in or call on 9594062571

Aniket