AVP/VP - Learning & Development/Leadership Development Training - BPO

AVP / VP Leadership Development Training - Global MNC BPO

Key job responsibilities :

Critical Responsibilities and Skills:

- Create and implement the LD strategy and annual roadmap for Customer Service stakeholders in India and the Asia-Pacific region.

- Influence leaders and stakeholders at the senior level; demonstrate effective consulting skills, with an ability to influence in all directions and at all levels.

- Design and implement LD programs; produce instructional materials and performance support materials (such as job aids); design evaluation methods to determine impact of program.

- Assist in implementing the annual needs analysis to determine the LD skills needed for stakeholders in the region.

- Create and implement effective change management processes.

- Provide leadership development coaching to senior Customer Service leaders.

- Collect, analyze, and report to stakeholders meaningful LD metrics.

- Deliver results with little supervision in a dynamic and often ambiguous environment.

- Exhibit superior communication skills including interpersonal communication, written communications, and classroom and virtual facilitation skills.

- Demonstrate strong business and HR acumen, including strong problem solving skills, critical thinking, and a willingness to be vocally self-critical.

Desired Experience :

- 15+ years of work experience with atleast 8+ years of work experience in the areas of management and leadership development, organization development, group facilitation, training and training design.

Should be currently working in the capacity of a VP / GM L&D in a Global MNC.

- Experience in influencing senior leaders/stakeholders.

- Strong instructional design skills, including evaluation methodologies; experience with global design.

- Program management skills, including managing details, and keeping multiple tasks/projects on track.

- Strong verbal, written, and interpersonal communication abilities.

- Strong analytical skills and experience using and presenting data to make decisions. organizational development, or equivalent experience.

- Executive coaching experience.

- International assignment; experience working in a different country.

- Cross functional experience in an area outside of training and development.

- Familiarity with business, financial and process improvement tools, concepts and methodologies.

- Experience working in a customer center environment.

Interested candidates can all us @ 08977001402 to discuss the same.