AVP/VP - Insurance Operations - P&C Domain

AVP / VP - P&C Insurance Operations || Noida, Pune, Hyderabad

We have an opportunity for a leadership-level role in P&C Insurance Operations

Level: AVP / VP

Location: Hyderabad, Noida, Pune

Shifts: Rotational

Role & responsibilities:

- Overall accountable to all internal and external stakeholders for specific engagement.

- Managing claim personnel to include hiring, training, performance assessment, planning, delegation of workload, coaching, and motivating to improve the quality and quantity of work performed

- Devise an approach to solving complex problems Exhibit intellectual leadership to the problem-solving effort.

- Provide regular portfolio status updates and track KPIs/ Metrics related to all project tasks assigned.

- Drive transformation projects from operations, digital asset implementation, and standard methodologies framework, case studies, and benchmarking for making processes more efficient and effective

- Provide direction and mentorship to the operations team for the delivery of goals, promote a learning culture, and build a solid team

- Build impactful customer relationships; improve Net Promoter Score. maintain an existing book of business, and drive revenue growth.

Preferred candidate profile:

- Minimum of 13+ years of experience within the relevant domain and skill

- Experience managing complex service delivery, multi-group, multi-disciplinary projects, preferably in P&C Domain

- P&C Domain, preferably a claims expert, who has extensive exposure to managing large teams.

- Ability to define projects, execute within timelines and with multiple stakeholders, and deliver projects on time and within budget.

- Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment.

- Experience in handling new transitions, phasing from strategic assessment to operations set up with zero surprise delivery.

- Manages 250 FTEs levels based on budget requirements & direction provided