AVP/VP/Head - Warranty/Repair Services - FMCD

Our client is looking for candidate for AVP/VP - Service role in Mumbai.

Duties and Responsibilities:-

- Works with COO to achieve service excellence

- Define processes for service excellence

- Leverage existing relationships to improve upon an existing service network

- Manage relationships with the brand OEMs

- Guide the team to build pan India service capacity

- Makes sure that service TAT is within set benchmarks

Desired candidate should have;

Qualifications and Skills:-

- Minimum of 10-15 years of overall work experience

- Consumer Durables industry experience as a Service Head or a senior member of the Service function

- Ability to partner well with colleagues both in and outside the organization

- Ability to work independently

- Ability to mentor, monitor and guide team members.