ONLY FEMALE CANDIDATES  Firm: Early stage start up funded by two reputed international VCs, goal is to create a a technology-enabled, high-quality student accommodation concept which is seeking to disrupt the multi-billion-dollar student housing market  Tier1 pedigree required  Job responsibilities  The ideal candidate for this role will operate at the cutting edge of this business - to ensure that all our residents are continuously satisfied with our product and service offering. It is our single-minded focus to drive levels of customer engagement and satisfaction never seen before in the service industry, and hence this role is of extreme relevance and strategic importance  - Create and implement engagement processes to identify and resolve customerpain-points  - Design/roll-out a program to drive personal well-being and social engagement  - Design/roll-out a value-add professional development program  - Develop mechanisms to monetize elements   - Liaise with a range of third parties to create and deliver various elements of all such programs  - Design process/metrics to monitor and enhance customer experience and drive retention  - Collaborate with product and service teams to ensure best-in-class experience delivery  Job requirements:  - 5+ years of experience in consulting / B2C customer engagement verticals at start-ups  - Ability to design and execute loyalty-like programs which can be scaled and replicated  - Highly sensitive to consumer issues and zealously passionate about customer satisfaction  - Comfortable working hands-on in a fast-paced start-up environment  - Ability to understand consumer behaviour, particularly in the 17- to 23- age bracket  What can you expect-   - A phenomenal work environment, with massive ownership and growth opportunities  - Opportunity to shape a business whose success hugely depends on customer engagement   - Quick iterations and deployments - fail-fast attitude  - Opportunity to design innovative customer engagement programs, and lead teams  - Access to a world-class mentorship network  - Massive and direct impact of your work on student lives in India (and potentially beyond!)

Delhi NCR

AVP/VP- Customer Strategy/Engagement & Retention - Startup 

AVP/VP- Customer Strategy/Engagement & Retention - Startup  ,Job Description for AVP/VP- Customer Strategy/Engagement & Retention - Startup  in Talentgen in  Delhi NCR for (3-6) years of experience. Apply Now!

Job Description for AVP/VP- Customer Strategy/Engagement & Retention - Startup  in Talentgen in  Delhi NCR for (3-6) years of experience. Apply Now!