AVP/VP - Customer Experience - eCommerce

Looking for an AVP/V-Customer Experience an eCommerce company based out of Bangalore.

Only MBAs from IIMs/XLRI/Foreign University coupled with a BTech from IIT may apply.

Candidates from Consulting firms/young entrepreneurs may also apply.

- Candidates with experience in Operations or in Product Management with eCommerce companies or with top product companies is required.

Job Description:

Responsibilities:

- Guardian of Customer experience - responsible for continuous improvement of customer experience at all customer touch points

- Responsible for Strategy and Execution of all customer experience improvement projects - driving continuous improvement

- Establishes relationships with the different teams within the organisation to make projects successful

- Responsible for a scientific approach towards Customer Experience

- Establish a framework for measuring customer experience, Building and running mechanisms to kill Outliers (Prevention is Better than Cure), Building a framework to learn from Outliers to drive Continuous Improvement

- Evangelise Customer experience through leading innovative programs

- Responsible for infusing Customer Centricity to the organisation at large from customer facing teams to inward facing teams

- Develops a very good understanding of the customer pain points, and delight points

Requirements:

- Strong communication skills (verbal & written)

- Strong Analytical Skills and Process Orientation

- The ability to thrive in a fast-paced, start-up environment

- MBA from Premier B-School

Interested candidates are requested to share their resumes ASAP.

Papia Roy