AVP/VP - Collection Systems Digitization - Financial Services

Purpose of the Role:

1. Drive innovation and change in Collections

2. Develop strategies for digitizing the Collection ecosystem

3. Push the boundaries by bringing in new ideas that will take the Digital Collections capabilities to the next level

4. Identify and independently forge Strategic alliances with external partners on Collections Transformation Projects which will involve carrying out Diagnostic studies, Design solutions, End to End Digital interventions, Cost reduction etc.

Key Responsibilities :

1. Conceptualize and lead the Collections transformation journey by implementing the use of digital technology and bring in best practices

2. Identify, evaluate and engage with Fintech partners to bring in the latest technologies

3. Work closely with business stakeholders to understand 'As-is' processes, operating structure, current systems and technology and determine process / operating constraints and identify opportunities for improvement

4. Lead requirement workshops, elicit requirements along with process owners, stakeholders in line with the 'To - Be' Goal / Design by following all steps in the Project Life cycle (BRD preparation till production deployment)

5. Manage stakeholders' expectations and project timelines

6. Facilitate requirement documentation, knowledge transfer of requirements to technology teams, vendors

7. Play critical role in facilitating the adoption and increase usage of the Digital Collections initiatives

No of years of relevant experience:

a. Graduate / Post Graduate with 12 - 15 years of experience in Financial Services (Banks or NBFC's) or Consultancy Firms

b. Experience in implementing Digital solutions or experience of working under challenging circumstances - similar to consulting environment

c. Certified Six Sigma Black Belt / Green Belt / Process Improvement certifications will be an added advantage

Competency Requirements:

A. Technical & Functional Skills:

Skill Attributes:

a. Problem Solving a. Ability to apply strategic thinking to multiple, complex Collection pain areas, problem statements and translate into practical solutions for project execution

b. Analytical and process oriented with logical and critical reasoning capabilities

c. Understand problems by breaking them into smaller parts and identifying impacts in a systematic manner

d. Make logical comparisons of possible outcomes and come up with best solutions to the problems

Functional skills :

a. Change Management - Manage large change, transformation programs across Collections verticals

b. Understanding of continuous improvement concepts including Lean, Six Sigma, Value stream mapping etc.

c. Hands-on implementation of digital initiatives

d. Expertise in managing entire project life cycle

e. Ability to handle diverse projects with rigid timelines

B. Behavioral Skills:

Skill Attribute:

a. Innovative and Result Oriented a. Ability to develop creative, yet practical ways of looking at business opportunities, customer requirements, product and service delivery. This involves flexibility and openness to ideas to create different solutions

b. The drive to achieve results and take action to go beyond stated goals and expectations

c. High sense of urgency with the ability to drive results

d. Challenge current performance and proactively look for opportunities to improve and make processes more efficient and effective

Persuasion and Influence :

a. Excellent collaboration and relationship management skills

b. Ability to persuade and convince others to take actions beneficial to the customers and organization. It involves the ability to clearly identify and understand situations and then respond appropriately when interacting with individuals, working groups.

c. Excel in working among diverse viewpoints to determine the best path forward.

C. Communication & Other Skills:

Skill Attribute:

- Effective Communication a. Ability to express and explain ideas clearly and correctly - both verbal and written. This includes communication to peers, function heads and leadership team