AVP / VP Business / Strategic Consulting / Program Management (IIM, FMS, ISB, etc)

- Manage programs centered on improving customer experience and bottom-line profitability by reducing root-cause defects that lead to customer contacts

In this role, will handle a wide array of responsibilities, including:

1) partnering with local/global stakeholders to manage CPU reduction projects (and savings tracking);

2) using data analysis to discover contacts reduction opportunities and creating strategic intent to fix these issues; and

3) generating and disseminating program status updates and reporting that provide detail on overall program performance.

- This position requires high judgment and an ability to balance customer experience with financial impact; it also offers broad exposure to various business, financial, and technical teams.

Key Responsibilities:

- Working closely with operations and/or retail teams across the network to identify, manage and implement contact reduction projects.

- Analyzing customer contact volumes and developing solutions that reduce defect events.

- Building out a scalable program status/tracking infrastructure that provides granular detail on overall program performance, risks and opportunities.

- Providing project management and cross-functional support on key improvement initiatives.

- Creating necessary business requirements and project plan documentation.

- Scheduling periodic planning, progress, and close out meetings with project team & stakeholders.

- Disseminating program & strategy updates to internal and external stakeholders.

- The ideal candidate has an accomplished professional background. They are well-organized, can manage multiple projects simultaneously, and is intellectually curious. They are comfortable creating strategic recommendations in a thoughtful, yet concise, manner and obtaining organizational buy-in at senior levels.

Basic Qualifications :

- MBA from a top School like IIM/FMS/ISB/SP Jain, etc, having 5+ years of Program

Management experience (non technical) :

- Demonstrated capability to manage multiple, disparate projects and/or stakeholder groups

- Exceptional integrative thinking skills

- Analytical and quantitative skills; experience using data and metrics to back up assumptions and develop business cases

- Excellent speaking-listening-writing skills

- Ability to influence and manage both peer-level and senior stakeholders

- Ability to work successfully in a dynamic, ambiguous environment

- Excel and/or Access skills (intermediate to advanced proficiency)

- Ability to think big and develop creative solutions

- SAS, R, SPSS, or other statistical software packages

- SQL or comparable data querying packages

Interested candidates can call us @ 040-27801263 / 8977001402.

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