AVP - Transitions - US Mortgage

- Have responsibility for the program management of selected transitions -- or segments thereof -- from the point, the work is identified to the point it is handed over to the Operating team in Company.

- Support new center build outs and other -- selected -- programs from a company perspective, where work is being transitioned to Company.

- Have a contributory role in designing and updating transition methodology and supporting tools, including determining the appropriate program structure for each transition.

- Consider, escalate and resolve issues which arise as part of planning and executing transitions including, but not limited to, IT matters, training and skills transfer, cost of transition, local country change management issues, risk management, etc.

- Support development of change management plans and efforts for countries from where work is being transitioned.

- Track and report on milestones for transitions (including budgets) and on consequences of the transition against original business case

- Effectively support the company Transition Leader in overall management of all transition work, developing appropriate reports for communicating to various stakeholders.

- As needed, work closely with Global and company resources, as well as company Services more generally, to meet global objectives and policies

- He/she should have a global perspective, prior experience in leading virtual teams for large multiyear, multi country deployment programs, an ability to work within a matrix management structure, and be prepared to travel as needed.