AVP - Training - ITeS/BFSI

This opportunity is with an MNC based out of Delhi /NCR

For one of the leading captive center.

Job description

- The Learning and Development, AVP is responsible for leading training interventions for Call Centre organization.

- Conducting training need analysis, developing & delivering customized solutions and establishing business impact for building Operations Team efficacy.

- Institutionalize functional/technical training systems for CCO vertical and focus on introduction of new training concepts/ establish blended learning practices

- Leading the knowledge management (Regulatory purposes & Process maps) for all call center trainings

- Regularly coaches Managers and employees to turn skills learned in training into application and impact in their respective departments

- Managing & developing a team of trainers and creating readiness for global intervention

- Executing the talent management framework in partnership with development team & contribute in behavioral training interventions

Candidates having experience in collections training only apply.