AVP - Strategic Transformation/Client Servicing - BFSI

AVP Strategic Transformation (Client servicing)

Our client is a distinguished and widely recognized bank for its global operations. Renowned for its proficiency across diverse financial sectors such as investment management and wealth solutions, the organization has solidified its standing through a dedicated commitment to providing top-tier services.

Some of the key responsibilities will include:

- Develop and execute strategic initiatives aligned with client service strategy and data insights.

- Analyze and enhance client service processes for operational efficiency and accuracy.

- Identify and address customer journey pain points to improve overall experience.

- Lead planning, execution, and monitoring of transformation projects.

- Implement change management strategies for smooth transitions.

- Collaborate with internal teams for seamless integration of initiatives.

- Utilize data-driven insights to measure transformation impact.

- Develop training programs for team adaptation to new systems.

- Proactively assess and mitigate risks associated with projects.

- Define and track key performance indicators for transformation initiatives.

To be eligible for this role you will require:

- Bachelor's degree in business administration, management, or related field.

- Proven experience in client service management or transformation roles.

- Strong project management skills with a data-driven approach.

- Excellent communication and interpersonal skills.

- Proficiency in change management methodologies.

- Experience in Client Services for various products.

- Relevant certifications (e.g., PMP, Lean Six Sigma) advantageous.

- Familiarity with CRM systems and process automation technologies.

- Knowledge of industry best practices in client service transformation.

Location - Bangalore

Experience - Minimum 15 years of relevant experience.