AVP/Senior Manager - Process Excellence - Black Belt - ITeS/BPO/KPO

Role : AVP / Senior Manager - Process Excellence ( Black Belt) - ITeS / BPO / KPO

Location : Pune / Nasik

Key Responsibilities:

- Create and Drive Process Excellence Transformation Roadmap & Projects.

- Help Client Organizations realize business objectives by driving Process Improvements, End to End Transformations, RPA, Analytics and other levers.

- Work closely with internal stakeholders and client contacts to develop, co-create and lead their Transformation journey across multiple accounts. Liaise with Technology, Transitions, Capability and other internal functions to provide end-to-end solutions.

- Responsible for execution, closure and quantification projects for aligned accounts, in line with Client expectations.

- Drive contractual productivity, gap assessment, and work with Account leaders to address.

- Work collaboratively with teams to perform due diligence and work across design, development, testing phases for effective automation solution implementation

- Take responsibility for project activities including work estimation, planning, stakeholder management and project quality

- Skilled in due diligence exercises and identifying, analyzing, designing, developing, implementing and maintaining automation solutions for a variety of processes for a BPO/BPM organization

- Drive VOC actionable across the team and maintain / improve scores.

- Contribute and present in client/customer reviews/meetings.

- Creating various approaches, negotiating and fostering relationships with internal and external partners

- Create business cases, make recommendations regarding benefits, financials, risks, contractual requirements and the long-term sustainability of initiatives Complex change management through collaborating and influencing

Work Experience & Educational Qualification:

- PG / MBA / Graduate with min 10+ Years of exp. in Process Excellence/ Operation Excellence

- Lean Six Sigma Black Belt/ Master Black Belt Certified