AVP/Senior Manager - Instructor - BFSI

Instructor- AVP/ Sr. Manager

Job Summary :

- Responsible for developing technical and industry knowledge training content and delivering training to employees, both virtually and in a live classroom.

- By impacting employees level of preparation for the job, this position mitigates the risk of errors and improves the company's level of protection against operational error and potential liability.

- This person owns and manages the training function; he/she is highly accountable to the management team of the business line(s); the business lines are the training team's internal clients.

Job Duties :

- Liaise with the Business and the Learning Services US team in carrying out training needs analysis.

- Deliver both traditional and virtual classroom training and hands on systems training, focused on technical (job-specific) content for newly hired and experienced participants

- Conduct training needs analyses primarily through consultation with the management team of the business line, but also using surveys, interviews with employees, focus groups, and or consultation with subject-matter experts

- Develop participant training materials for advanced technical training and for system enhancements/implementations.

- Cross-train with other training and/or business unit staff to teach/learn training program material.

- Continually monitor/update/enhance training program materials to reflect the current operations environment and industry practices.

- Monitor, evaluate and record training activities and program effectiveness. Communicate results regularly to senior management.

- Liaise with subject-matter experts in the business lines who deliver advanced technical training; support development of training materials, and evaluate materials prepared by instructors. Coach and evaluate subject-matter expert instructors on their training delivery.

- Meet with and present to members of senior management to gage training effectiveness, quality, and impact, and to ensure training strategy is aligned with business strategy.

- Attend regular meeting with Learning Services US team to stay abreast of training initiatives potentially impacting the region and leverage learning resources.

- May be required to travel to other locations.

Functional Competencies :

- Adult Learning Theory & Practice, Competency Based T&D, Distance Learning (video, internet, intranet), Employee Development strategies, Multimedia Learning Systems Training Evaluation, Needs Analysis, Operations, Solutions Development, Technologies

Core Competencies :

- Business and Financial Acumen, Consulting, Decision Making & Critical Thinking, Effective Communications, Emotional Intelligence, Knowledge Management

Leadership Competencies :

Accountability, Alignment, Innovation, Resource Management, Strategic Thinking, Organizational Change Management, Planning Tactical & Strategic

Qualifications :

Specific Qualifications / Skills :

- Manage training development projects independently.

- Accounting and Financial Services knowledge and work experience required.

- Previous instructor led training and one-on-one training experience required.

- Teach technical information to employees of all experience levels.

- Work effectively with personnel from other departments on training projects and serve on various committees as needed.

- Work as part of a virtual training team spanning several locations/countries, sharing best practices.

- Bachelor's degree with business, finance, accounting, or education major preferred.

- 5 years- experience in the Financial Services Industry.

- Ability to develop business relationships, both within and outside of the organization.

- Excellent interpersonal, organizational and communication skills (both written and verbal).

- Strong problem resolution and analytical skills.

- Proficiency in Microsoft Office suite required.