AVP - Sales Performance Reporting/Analytics & Partner Management - BFSI

AVP - Sales Performance Reporting and Analytics & Partner Management -with SBI Cards & Payment Service

Role :

Summary/Purpose :

- The incumbent will be responsible for Performance Reporting & Sales Analytics; providing Business Intelligence to the Senior Management Team and managing four large Manpower Partners with 8,000 front-line non full-time employees (NFTE- s) across all Sales Channels (Direct to Customers, Co-Brands, E-apply & SBI Branch) in SBI Card spread across multiple locations in India.

Essential Responsibilities :

Sales Vendor Management :

- Managing four large Purchase Service Providers (PSA) for six sales channels across - 71 locations & 110 sites.

- Managing - 8000 Non-full time employees (NFTE- s) with responsibility for overseeing the new hire process of the manpower partner in line with budgeted numbers ( around 2000 incremental new hires every month) & Controllership responsibility for wing-to-wing Payroll Management

- Manage Rs 200 crore of annual Vendor Payout, Operating Cost PR & PO process ownership and wing-to-wing Cost Management

- Oversee Existing and New Infrastructure management of the manpower partner.

- Regulatory Compliance oversight & accountability related to NFTE Management & Infrastructure

- Responsible for Internal & External Audit of all partner sites.

Performance Reporting & Analytics :

- Responsible for Cross functional interface for Data collation and Analysis; critical for Sales Strategy - from concept to implementation & monitoring

- Track Competitor activity on Sales practice/ strategy and provide business intelligence to the Senior Management Team of SBI Card

Sales Performance Management :

- Responsible for engagement with Sales channels for Target setting, rollout and adherence

- Performance dashboards, Reporting & Analysis - Daily, Weekly, Monthly to internal and external stakeholders including SBI

- Planning, Implementing & Monitoring Sales FTE Variable Incentive Structure

- Responsible for wing-to-wing NFTE Incentive payouts process

- Responsible for the Remuneration/Commission process to SBI and Co-brand Partners

Qualifications/Requirements :

- Minimum 8-10 years of work experience in Sales; exposure to handling large teams at Zonal / National level comprising of full time employees and outsourced agencies. Experience in Sales management will be desirable.

- Knowledge of Credit Card & Financial services products (insurance, mutual funds etc.)

- Good understanding of key and relevant business metrics and dynamics of credit card sales.

- Ability to motivate and work across all levels in the organization

- Proven ability to increase productivity & continuously improve methods, approaches and departmental contribution while being cost sensitive. Committed to continuous learning.

- MBA from recognized & reputed business school/institution

- Willing and able to travel within India

Desired Characteristics :

- Strong interpersonal and influencing skills.

- Eye for detail and task oriented

- Solution-centric and the ability to think out of the box

- Aptitude to respond to challenging and ambiguous environment

- Excellent people management skills