AVP - Sales - Bancassurance - Life Insurance Firm

We have few NEW positions in CONSUMER BANKING in one of the BEST MNC banking brand across :

Position : Location Head - Consumer Banking - Premium segment

Designation : AVP

Work Location : Chennai

CTC : negotiable , depending upon current CTC, experience, education and profile / portfolio of business.

Responsibilities:

To drive and deliver exceptional business performance to grow the CBG portfolio through the provision of efficient business management, powerful leadership, team development and achievement of operational rigour excellence with multiple customer categories.

- Accountable for achieving monthly & annual sales targets for the city, as agreed. Ensure proper implementation & execution of relationship management & investment advisory strategies. Ensure proper sales spread between products. Aim to balance NTB (New to Bank customers) with increase penetration of existing customers to deepen the wallet share.

- Monitoring of progress towards achieving targets is done on a weekly basis. Agree targets and take accountability for the overall achievement of CBG product portfolio performance objectives for the branch in terms of

Customer Experience, Sales Growth & Income Contribution.

Costs performance, Employee Satisfaction, Risk and rigour management.

- Provide clear direction on business objectives, translating and prioritizing into business performance measures. Ensure balance between NTB customer acquisition & penetration of existing customers. Define objectives for the emerging affluent (Non Treasures) as well as the Treasures segment. Develop & implement strategy to deepen wallet share of existing customers.

- Build and develop a high performing team through embedding performance development and coaching. Create an empowering environment for the team, encouraging individual ownership and initiative. Ensure coaching and feedback in order to achieve their maximum potential. Make reward decisions within set guidelines

- Drive and deliver a radical improvement in customer service in the local market through dynamic service leadership and the implementation of customer service strategy. Define progressively higher service standards for each branch aligning to CLIENT standards. Ensure reduction of complaints & error rates.

Job Duties & Responsibilities

- Working with the Branch Heads to achieve sales & service through in-branch business development activities, and providing feedback to the team.

- Manage staff attendance levels, based on monthly absence statistics (annual leave, sick leave, etc.) to ensure proper work ethics & discipline.

- Directly responsible for discipline - initiate misconduct or incapacity charges, follow discipline processes together with HR

- Determine and manage Training Needs Analysis and Succession plans for Team Leaders in the branch

- Working with the team to achieve sales & service through in-branch business development activities.

- Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.

- Brief staff on promotional and product launches; provide regular feedback on sales performance.

- Establish relationships with key clients or business influencers in the local area, including doing some client entertainment within overall annual budget limits.

- Support product specialists and the direct sales team in marketing of group schemes and other corporate products to local businesses.

- Ensure compliance with operations risk and rigour requirements e.g. Health & Safety standards, security of premises, KYC and anti-money laundering measures.

- Establish CLIENT Bank as a wealth management provider in India. Undertake frequent competitor analysis so that CLIENT product suite is in line with (or ahead of) competing banks. These updates to be shared with the Head CBG and Product teams at regular intervals. Also identify local promotional activities which will help reinforce the CLIENT brand.

- Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers- queries.

- Work hand in hand with other business units to ensure that objectives of the team are met and there is team harmony and unity.

- Facilitate the distribution of third party investment products to customers, after taking into consideration the risk profile and investment objectives of the said customer. This will entail constant interaction with the asset management companies & customers.

Required Experience

- Overall 7-15 years of experience in sales & 2-3 years + in a leadership or team management role.

- 3-5 years of sales experience in retail banking and/or bancassurance

- Proven sales track record in the insurance/ financial services industry

- Sound Understanding of financial planning and wealth management products

- Knowledge of competitors and market place

- Preferably AMFI and or IRDA certified

Education / Preferred Qualification

An MBA or CA with relevant number of years of experience in banking / EX - banking and specifically in retail banking is preferable.

Candidates who have been previously placed by TRUSTKLUB are requested to ignore such mails . As a policy TRUSTKLUB does not intend to offer any candidate from an organisation with whom we are partners . Incase you are an unintended recipient by any means, where in both our firms are in partnership, request you not to apply to this position.

Please ignore in case you are not interested OR not applicable. However, please refer your best performing friends and colleagues( if they are current / previous banking profiles).

HURRY!! INTERVIEWS TO HAPPEN SOON!

Mail your cv with subject line - Location Head - Consumer Banking - Premium segment - .. Chennai - . Our recruitment managers will get back to if your cv matches with parameters of this JD, before sending it to the . Pls mention your CURRENT CTC and your CURRENT LOCATION on the BODY of the mail. Incase of relocation, please mention reasons for relocation clearly.