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16/02 Anish Vidiyala
Partner Sourcing - AG1 at Live Connections

Views:180 Applications:50 Rec. Actions:Recruiter Actions:0

AVP - S2P Help Desk Leader (6-10 yrs)

Bangalore Job Code: 1375915

Job Description:


Key Responsibilities:


- Provide leadership and strategic guidance for the S2P Help Desk team


- Collaborate with the Coupa teams to provide Level 1 support for all S2P help desk support channels within the requisite SLAs for resolution


- Oversight and review of all S2P support channel inquiries


- Collaborate with various Level 2 support teams across S2P and cross -functionally with the financial systems development team


- Collaborate with IT teams which support Coupa integrations and submit IT change tickets for enhancements and other system changes


- Collaborate with Coupa run support team for resolution of product issues/defects


- Drive adoption of technology and artificial intelligence (AI) such as Tech Compass for enhanced support to Coupa users


- Lead & mentor team members on process execution and technical skills


- Other ad hoc duties as assigned related to S2P Help Desk teams


Required Skills/Knowledge:


- Bachelors degree with minimum 6+ years of overall work experience in S2P, or in lieu of a degree minimum + years of overall work experience in Sourcing, Procurement, Accounts Payable, etc.


- Minimum 5+ years of business knowledge in Procurement, Accounts Payable (AP), Supplier Information Management (S2P) and/or Contracts (CLMA)


- Good understanding of S2P Coupa modules


- Experience in data analysis and problem-solving capabilities utilizing process expertise


- Experience working with stakeholders to deliver on commitments


- Effective oral and written communications skills


Desired Skills/Knowledge:


- Understanding of project management and experience working on Agile teams


- Ability to make decisions based on quantitative analysis and creative thinking


- Working knowledge of ServiceNow or similar ticketing system


- Strong self-starter, balanced with desire to achieve team goals


- Ability to handle sensitive issues with uncompromising integrity and confidentiality


- Creative problem solver with ability to thrive in cross-functional and virtual environment


- Ability to adapt to rapidly changing work environment


Eligibility Criteria: Bachelors/Masters degree with minimum 6+ years of overall work experience in S2P, or in lieu of a degree minimum + years of overall work experience in Sourcing, Procurement, Accounts Payable, etc.

Women-friendly workplace:

Maternity and Paternity Benefits

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