AVP - RTR SME - CA - BPO

Focus of the Function:

Operations

Why does this job exist:

To assist in growing the account and reach best-in-class standards by ensuring strong engagement, stable operations, talent development, retention and continuous improvements

How does the role add value:

By providing the organization demonstrable depth in R2R - coach and mentor existing teams to move along the service value chain

How is this role unique from others:

This role is a combination of R2R domain skills, excellent people management skills and process improvement mindset, good commercial sense and excellent customer facing skills (executive presence, ability to listen and address specific problems, articulate acceptable and reasonable solutions, etc.)

Who are the key relationships for this role:

Customers / Relation Managers / Enabling Functions / Global teams

What are the minimum prior qualifications to be an applicant for this role:

CA

What are the key initiatives & challenges facing this role in the next six months to three years:

- Balance growth and maintain noise free existing operations across all geographies

- Identify opportunities to provide improved productivity and cost out to customer

- Communicate with customers at a strategic level and align to customer needs and expectations

- Partner with customer on major transformation projects-

Specific competences ( Essential)

- Excellent communication - verbal and written

- Strong Presentation skills

- Influencing skills

- Creative thinking/innovative mind-set/solution orientation

- Strong People Management skills

- Customer Centricity

- Minimum of 7 years post qualification experience in a statutory reporting Accountant role

- Experience of technical accounting within PLC or large & complex business

- Hands on experience of being the primary account holder with external auditors

- Awareness of SOX & FCF Compliance background

- Stakeholder management experience

- Handling large teams and their management experience

Specific competences (Desirable)

- Judgement

- Personal effectiveness

- IFRS experience - Desirable

- GAAP knowledge-

Key Roles and Responsibilities Knowledge, Experience, Education External & internal contacts

- Flawless execution on Operational deliverables through a robust operational and controls/compliance framework

- Drive lean/six sigma, best practices framework, case studies, bench marking for making processes more efficient and effective

- Lead the monthly management board discussion on governance review

- Provide direction and coaching to the operations team for delivery of goals, promote a learning culture and build a strong team

- Align to customer goals and deliver on commitments consistently

- Ability to foresee risks, be proactive and predictive while developing mitigation plans

- Ability to build impact full customer relationship; enhance Net Promoter Score

- Managing auditors for Financial Audit

Essential

- CA with 10 years in the R2R domain

- Prior Operations experience in the BPO Industry

- Experience in leading large teams

Desirable

- Involvement in Six Sigma initiatives and projects

- Transitions experience

- External: Client Leadership

- Internal: Relationship Managers / Enabling Functions / Global teams