AVP - Refund - Customer Experience - EdTech & Upskilling Firm

Hiring AVP Refund / Customer Experience for a Leading and too be UNICORN leading ed-tech and upskilling firm

Why us?

We are uniquely positioned to be the best company to execute things as mentioned. We have been running for the last 5 years which has helped us create a community of ~700k software developers across 6 Geographies. Apart from that,

- Global presence: we have tie-ups with 550+ companies in India, Europe, SEA, and the US who rely on us for their tech hiring.

- Distinctive team: Our team is an inspiration powerhouse built with the best of Facebook, McKinsey, EY, InMobi and WeWork

- Unicorn trajectory: Unlike 99% of startups, we believe in sustainable growth. No wonder, we are profitable and on course to be a unicorn in the next 24-36 months if we execute well.

Role Of AVP Refund

As the AVP Refunds your role would focus on (but not stay limited to)

- Providing a customer first refund experience for our enrolled learners

- Build better visibility and adherence to the refund process across new/old learners.

- Setup processes that display and practice the fine balance between maximizing retention and ensuring learner welfare.

- Share learnings and patterns from the refund requests with Program / Tech / Sales etc. with the aim of reducing refund requests