AVP - Recovery Performance & Operational Insights

Job Description:

Key Responsibilities:

- Lead and mentor a team which provides business intelligence and reporting support to the recovery operations department.

- Be a strong collaborator and partner with staff and stakeholders to understand business challenges and needs that can be resolved by the delivery of dashboards or other BI solutions.

- Ensure timely and accurate delivery of production reports and dashboards.

- Provide insights into recovery KPI trends, identify process improvement opportunities.

- Promote control & efficiency across all recovery functions through process analysis and optimization.

- Partner with the recovery strategy team in creation and enhancement of key reports, dashboards, and visualization methodologies, acting as a subject matter expert and champion of data driven decisions.

- Protect the company with sound process controls and governance.

- Provide analytic support to the group through the utilization of data mining skills and business knowledge.

- Ability to write complex SQL code as well as query data from multiple data sources, including but not limited to Oracle and MS SQL, to produce compelling BI products.

- Investigate cutting edge reporting and visualization tools and technology to ease access to data and provide more insight into our customers and accounts. Adapt best data visualization practices.

- Be proactive and leverage data analytics to derive actionable insights for continuous improvement.

- Provide recommendations to improve the end users experience by improving current BI solutions.

- Work closely with other technical resources to provide technical design recommendations on data mart structures and other back-end requirements supporting analytical applications.

- Stay current with enabling technologies and work as a partner to promote their use.

- Clear and concise communication with the senior leadership teams.

- Support regulatory data requests as required.

- Perform other duties and/or special projects as assigned.

Required Skills/Knowledge:

- Bachelor's degree and a minimum of 6+ years of experience in business intelligence, or in lieu of a degree 8+years of experience in business intelligence.

- 6+ years of experience with BI applications; query and reporting, online analytical processing, statistical analysis, forecasting, data mining, and data visualization

- 4+ years experience leading a team of analysts or programmers.

- 3+ years demonstrated success developing and delivering advanced analytics.

- 3+ years collections and/or recovery experience

- 4+ Years of experience in using Analytical software, such as Python, R, or SAS

- 4+ years of experience with Tableau

- 4+ years of SQL and SAS experience.

Desired Skills/Knowledge:

- Experience managing multiple projects simultaneously with minimal supervision.

- Strong communications, problem solving skills & attention to detail.

- Advanced programming and visualization skills.

- Demonstrated ability to work with ambiguity and deliver creative results.

- Experience working with large amounts of data.

- Regulatory and audit support.

- 4+ years of experience with tools and techniques for managing data.

- 4+ years with Microsoft Office.

- Agile development experience

Eligibility Criteria: Bachelor's/PG degree and a minimum of 6+ years of experience in business intelligence, or in lieu of a degree 8+years of experience in business intelligence.