AVP - R2R Operations - BPO

We are currently recruiting for AVP - R2R Operations position for our client. Our Client is a global leader in digitally-powered business process management and services.

We architect the Lean Digital SM enterprise through our patented Smart Enterprise Processes framework that reimagines our clients' operating models end-to-end, including the middle and back offices. They have grown to over 75,000 people in 25 countries, with key offices in New York City.

Position : AVP - R2R Operations

Experience : 10+yrs

Location : Delhi / Hyderabad

Summary : This role is a combination of R2R domain skills, excellent people management skills and process improvement mindset, good commercial sense and excellent customer facing skills (executive presence, ability to listen and address specific problems, articulate acceptable and reasonable solutions, etc.)

Roles & Responsibility :

- Flawless execution on Operational deliverables through a robust operational and controls/compliance framework

- Drive lean/six sigma, best practices framework, case studies, benchmarking for making processes more efficient and effective

- Lead the monthly management board discussion on governance review

- Provide direction and coaching to the operations team for delivery of goals, promote a learning culture and build a strong team

- Align to customer goals and deliver on commitments consistently

- Ability to foresee risks, be proactive and predictive while developing mitigation plans

- Ability to build impactful customer relationship; enhance Net Promoter Score

- Managing auditors for Financial Audit

Skills & Education :

- Excellent communication - verbal and written

- Strong Presentation skills

- Influencing skills

- Creative thinking/innovative mind-set/solution orientation

- Strong People Management skills

- Customer Centricity

- Minimum of 8 years of post qualification experience in a statutory reporting Accountant role

- Experience of technical accounting within PLC or large & complex business

- Hands on experience of being the primary account holder with external auditors

- Awareness of SOX & FCF Compliance background

- Stakeholder management experience

- Handling large teams and their management experience

Essential -

- CA with 10+ years in the R2R domain

- Prior Operations experience in the BPO Industry

- Experience in leading large teams

Desirable :

- Involvement in Six Sigma initiatives and projects

- Transitions experience

Hope this profile interests you and request you to send your updated CV in word format along with your CTC details for moving forward

Rakhi Sen Dan - Vibrant Serve